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BEGIN:VEVENT
DTSTART;VALUE=DATE:20170928
DTEND;VALUE=DATE:20170929
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SUMMARY:Creative Customer Problem Solving
DESCRIPTION:Creative Customer Problem Solving\n\n\n\n\nCustomer Service Excellence Series\n\nIn this session\, you will learn effective ways to provide other options to customers and develop problem-solving skills that get at the root of the situation or issue\, even when you can't give them exactly what they want. You will also learn the importance of active listening and the positive effects it can have on conversations with customers.\n\nLearning Objectives:\n\n\n	Demonstrate effective methods to diffuse and handle difficult/angry customers.\n	Identify the "big picture" messages that will meet customer needs.\n	Describe the five steps of creative customer service problem solving.\n\n\nWho Should Attend:\n\nAnyone who is responsible for building positive customer relationships with internal and/or external customers.\n\nCompetencies:\n\n\n	Assertiveness\n	Customer focus
X-ALT-DESC;FMTTYPE=text/html:<img alt="" height="89" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/2314/Image/MRA_Logo_New_Transparent.png" style="width: 300px\; height: 89px\;" width="300" />\n<h1><span class="no" id="dnn_ctr1366_Title1_titleLabel">Creative Customer Problem Solving</span></h1>\n\n<div id="dnn_ctr1366_ContentPane"><!-- Start_Module_1366 -->\n<div class="DNNModuleContent ModDNNHTMLC" id="dnn_ctr1366_ModuleContent">\n<div class="Normal" id="dnn_ctr1366_HtmlModule_lblContent">\n<h2><a href="http://www.mranet.org/Training-Events/Learning-Development/Certificate-Series-Programs/Customer-Service-Excellence-Series" title="Customer Service Excellence Series">Customer Service Excellence Series</a></h2>\n\n<p>In this session\, you will learn effective ways to provide other options to customers and develop problem-solving skills that get at the root of the situation or issue\, even when you can&rsquo\;t give them exactly what they want. You will also learn the importance of active listening and the positive effects it can have on conversations with customers.</p>\n\n<h2>Learning Objectives:</h2>\n\n<ul>\n	<li>Demonstrate effective methods to diffuse and handle difficult/angry customers.</li>\n	<li>Identify the &quot\;big picture&quot\; messages that will meet customer needs.</li>\n	<li>Describe the five steps of creative customer service problem solving.</li>\n</ul>\n\n<h2>Who Should Attend:</h2>\n\n<p>Anyone who is responsible for building positive customer relationships with internal and/or external customers.</p>\n\n<h2>Competencies:</h2>\n\n<ul>\n	<li>Assertiveness</li>\n	<li>Customer focus</li>\n</ul>\n</div>\n</div>\n</div>\n
LOCATION:For Registration: http://www.mranet.org/training-events/training/creative-customer-problem-solving
UID:e.2314.605
SEQUENCE:3
DTSTAMP:20260410T155647Z
URL:http://gqchcc.chambermaster.com/events/details/creative-customer-problem-solving-605
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