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Contact Center Agent

IH Mississippi Valley Credit Union
Job Description
IHMVCU, the largest credit union in the Quad City area, serving more than 120,000 members and over $1.2 billion in assets is seeking a Bi-lingual Contact Center Agent. This position will be located at the Milan, Illinois branch.
The successful candidate will need the following skills/qualifications:
  • High School diploma or equivalent.
  • Professional Bi-lingual skills in Spanish and English.
  • Prior call center experience is strongly preferred.
  • Proficient in relevant computer applications.
  • Thorough knowledge of sales, product and services; ensures appropriate application of the credit union’s policies and procedures.
At IHMVCU we are committed to being Pathfinders for our members.  This means we build deep, long term relationships to help our members along their financial journey.  In our organization the Contact Center Agent has a wealth of knowledge and understanding within different areas of the Credit Union. Within the high energy, empowered atmosphere the agents are able to provide exceptional service through remote channels of delivery such as phone, email and chat functions. Each day the goal is to listen, understand and take quick action to exceed the member's expectations. Hours of Contact Center operation are 7am-7pm Monday-Friday, with rotating Saturdays 9am-1pm.
IHMVCU offers a competitive compensation and benefit package, including 401(k) with company match, holiday pay, vacation benefits, and health insurance including dental and vision. If you want a glimpse of what it’s like to work here, watch our ‘Get Your Slice of the Pie’ video here https://www.youtube.com/watch?v=vm9V_ELd5E8
Move Up your career at IHMVCU with this great opportunity!
Physical Requirements:
  • Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  • Talking:  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing:   Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Finger, handle, touch:  Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Lifting Demands:
  • Up to 10 lbs.
Visual Demands:
  • Visual acuity to do things such as:  preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
Contact Information