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Cocktail Server

Jumer's Casino and Hotel
Job Description

JOB SUMMARY:  Ensure excellent guest service in a timely manner, consistent quality beverage products, and a favorable / fun gaming


  • Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Responsibilities include taking orders from guests and returning these orders in a timely manner and correctly according to order given.
  • Ensure alcohol is severed according to the company alcohol policy.
  • Responsibilities include keeping work areas and guest’s common areas clean and organized.
  • Responsibilities include having knowledge of guest limitations related to alcohol service and company / state policy and procedures regarding those limitations.
  • Responsibilities include ensuring the safety and security of team members and guests.
  • Use daily maintenance of all bar equipment and POS systems.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Knowledge of all promotions and events.
  • All other duties as assigned.


  • Excellent customer service skills.
  • High School graduate or equivalent.
  • Must be able to successfully complete TIPS trained and receive a Basset Card.
  • Excellent written and verbal communication skills.


  • Physically mobile with reasonable accommodations.
  • Must be able to lift heavy objects (up to 40#), stretch, bend, stoop and standing for long periods of time.
  • Knowledge of all bar equipment usage, Alcohol Beverage Control regulations, and gaming laws.
  • Ability to professionally handle situations that may arise due to intoxicated guests.
  • Respond to visual and aural cues.
  • Read, write, speak, and understand English.
  • Able to work flexible shifts.
  • Operate in mentally and physically stressful situations
Contact Information