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Group O

Front Desk Attendant

Jumer's Casino and Hotel
Job Description
JOB SUMMARY:  Responsible for checking guests in and out of hotel, collecting rent, processing refunds and taking future reservations.  Responsible for assisting guests with information and requires a high degree of customer interaction.


Maintain a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Checking in and out of guests while working with pc based property management system.
Accept room reservations and handle cash and credit card transactions.
Reconcile cash drawer at end of each shift.
Process appropriate paperwork.
Post miscellaneous room charges to guest folios and coordinate with bell staff to assist guests with luggage.
Ensure department adheres to all regulatory, departmental and company policies and procedures.
Contact Information