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Front Desk Clerk

Jumer's Casino and Hotel
Job Description

JOB SUMMARY:  Responsible for checking guests in and out of hotel, collecting rent, processing refunds and taking future reservations.  Responsible for assisting guests with information and requires a high degree of customer interaction.


  • Maintain a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Checking in and out of guests while working with pc based property management system.
  • Accept room reservations and handle cash and credit card transactions.
  • Reconcile cash drawer at end of each shift.
  • Process appropriate paperwork.
  • Post miscellaneous room charges to guest folios and coordinate with bell staff to assist guests with luggage.
  • Ensure department adheres to all regulatory, departmental and company policies and procedures.
Contact Information