274
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Group O

Hotel Housekeeping Room Attendant

Jumer's Casino and Hotel
Job Description

A global leader in hospitality and food service, Delaware North Companies, Inc. is one of the largest privately held companies in North America. The company has a strong reputation in its industries – hospitality, food service, travel and tourism, retail, gaming and entertainment- with more than 100 locations in the United States, Canada, Australia, New Zealand and England. Visit www.delawarenorth.com.

JOB SUMMARY:  Cleans rooms, removes trash, makes beds, and installs amenities.  Also cleans public areas and corridors.

ESSENTIAL JOB FUNCTIONS:

  • Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
  • Stocks maid cart with linen, terry and amenities
  • Removes trash and debris from rooms
  • Cleans tubs, toilets and floors
  • Wipes down vanities and clean mirrors
  • Sanitizes restrooms and sprays air freshener in bedroom areas
  • Strips beds and removes terry and linens from room
  • Makes bed and straighten furniture
  • Dusts furniture and TV’s
  • Checks light bulbs and replaces burnt out ones
  • Programs clock radios and TV’s when necessary
  • Helps in laundry and housekeeping department when necessary
  • Vacuums carpets and hallways
  • Mixes cleaning chemical
  • Places valet laundry bag and dry-cleaning slips in room
  • Turns in lost and found items to manager
  • Writes work orders for maintenance items in need of repair
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Will be able to work varied shifts – i.e. days, nights, weekends, holidays
  • Knowledge of all promotions and events.
  • All other duties as assigned.

QUALIFICATIONS:

  • Excellent customer service skills
  • High School graduate or equivalent
  • Excellent written and verbal communication skills
  • Strong administrative, organizational and decision making abilities
  • Ability to lead, influence others and coach for success

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations
  • Respond to visual and aural cues
  • Read, write, speak, and understand English
  • Able to work flexible shifts
  • Operate in mentally and physically stressful situations
  •  Able to be confined to a small area for a long period of time
Contact Information