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Oculus Cocktail Server

Jumer's Casino and Hotel
Job Description
JOB SUMMARY:  Ensure excellent guest service in a timely manner, consistent quality beverage products, and a favorable / fun gaming

ESSENTIAL JOB FUNCTIONS:

Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Responsibilities include taking orders from guests and returning these orders in a timely manner and correctly according to order given.

Ensure alcohol is severed according to the company alcohol policy.
Responsibilities include keeping work areas and guest’s common areas clean and organized.

Responsibilities include having knowledge of guest limitations related to alcohol service and company / state policy and procedures regarding those limitations.

Responsibilities include ensuring the safety and security of team members and guests.

Use daily maintenance of all bar equipment and POS systems.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Knowledge of all promotions and events.
All other duties as assigned.

QUALIFICATIONS:

Excellent customer service skills.
High School graduate or equivalent.
Must be able to successfully complete TIPS trained and receive a Basset Card.
Excellent written and verbal communication skills.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations.
Must be able to lift heavy objects (up to 40#), stretch, bend, stoop and standing for long periods of time.
Knowledge of all bar equipment usage, Alcohol Beverage Control regulations, and gaming laws.
Ability to professionally handle situations that may arise due to intoxicated guests.
Respond to visual and aural cues.
Read, write, speak, and understand English.
Able to work flexible shifts.
Operate in mentally and physically stressful situations

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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