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Surveillance Officer

Jumer's Casino and Hotel
Job Description

JOB SUMMARY:  Monitors the overall operations of Surveillance on their assigned shifts, via a CCTV monitoring system.


  • Develops and maintains a Service Culture that ensures the delivery of superior internal and external guest service by all members.
  • Monitors table games and electronic gaming device activities.
  • Monitors cashiers cage and count room activities.
  • Monitors all non-gaming procedures
  • Knowledge of the overall casino operations.
  • Responsible to report any irregularities to the Surveillance Supervisor and/or Director of Surveillance.
  • Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion program as described in Section G of Jumer’s Casino and hotel internal controls.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Knowledge of all promotions and events.
  • All other duties as assigned.


  • Excellent customer/employee service skills
  • High School graduate or equivalent
  • Excellent written and verbal communication skills
  • Above average math skills.
  • Strong organizational and decision making abilities


  • Physically mobile with reasonable accommodations.
  • Visually able to define color.
  • Read, write, speak, and understand English.
  • Able to work flexible shifts to include weekends and holidays.
  • Operate in mentally and physically stressful situations.
  • Able to be confined to a small area for a long period of time.
  • Able to sit for extended periods of time.
  • Ability to work at heights above 10 foot high.
  • Ability to lift up to 25 LBS. 
  • Ability to work with arms above your head for prolonged periods
  • Able to be confined to a small area for a long period of time.
Contact Information