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Group O

Surveillance Supervisor

Jumer's Casino and Hotel
Job Description

Responsible for the overall operation of Surveillance on their assigned shift.

ESSENTIAL JOB FUNCTIONS:

  • Develops and maintain a Service Culture that ensures the delivery of superior internal and external guest service by all team members.
  • Monitors table games and electronic gaming device activities.
  • Monitors cashiers cage and count room activities.
  • Monitors all non-gaming procedures.
  • Knowledge of the overall casino operations.
  • Responsible to report any irregularities to the Director of Surveillance.
  • Responsible for training and documentation of training of Surveillance Operators in monitoring casino table games, electronic gaming device procedures, and count room procedures, voucher procedures and administrative procedures.
  • Responsible for training Surveillance Operators concerning Illinois Gaming Rules and Regulations and submitted system of Internal Controls.
  • Safeguard company assets of entire facility.
  • Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion program as described in Section G of Jumer’s Casino and hotel internal controls. 
  • Assist in scheduling and evaluating Surveillance Operators.
  • Ensures department adheres to all regulatory, departmental and company policies and procedures.
  • Knowledge of all promotions and events.
  • All other duties as assigned.

QUALIFICATIONS:

  • At least one (1) year of casino Surveillance.
  • Excellent customer/employee service skills.
  • High School graduate or equivalent.
  • Excellent written and verbal communication skills.
  • Above average math skills.
  • Strong administrative, organizational and decision making abilities.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations.
  • Visually able to define color.
  • Read, write, speak, and understand English.
  • Able to work flexible shifts to include weekends and holidays.
  • Operate in mentally and physically stressful situations.
  • Able to be confined to a small area for a long period of time.
  • Able to sit for extended periods of time.
  • Ability to work at heights above 10 foot high.
  • Ability to lift up to 25 LBS. 
  • Ability to work with arms above your head for prolonged periods
  • Able to be confined to a small area for a long period of time.
Contact Information