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Table Games Floor Supervisor

Jumer's Casino and Hotel
Job Description

Position Summary

Supervises the operation of assigned table games to ensure integrity is maintained, Internal Controls are followed and abided by, Company’s policies and procedures are being followed and superior guest service is provided to ensure guest satisfaction in accordance with the Company’s GuestPath Universal Service and Operations Standards.


Essential Functions:

  • Maintains a clear line of communication at all levels of operation when appropriate
  • Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
  • Ensures accuracy and completion of all signed paperwork and pit documents
  • Maintains frequent and effective contact with guests
  • Effectively deals all games supervised
  • Maintains a thorough knowledge of all rules regarding games supervised
  • Prioritizes tasks and handles multiple projects simultaneously
  • Investigates and resolves customer complaints and issues
  • Conducts employee coaching sessions
  • Assists in training staff
  • Answers customer questions about game information
  • Performs as a team member and assists fellow associates to ensure a smooth operation
  • Greets guests appropriately, treating each person as an individual and in a professional manner
  • Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
  • Coordinates and completes hourly evaluations on hourly associates
  • Completes other duties as assigned
Contact Information