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Table Games Floor Supervisor

Jumer's Casino and Hotel
Job Description
Position Summary

Supervises the operation of assigned table games to ensure integrity is maintained, Internal Controls are followed and abided by, Company’s policies and procedures are being followed and superior guest service is provided to ensure guest satisfaction in accordance with the Company’s GuestPath Universal Service and Operations Standards.




Essential Functions:

Maintains a clear line of communication at all levels of operation when appropriate
Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
Ensures accuracy and completion of all signed paperwork and pit documents
Maintains frequent and effective contact with guests
Effectively deals all games supervised
Maintains a thorough knowledge of all rules regarding games supervised
Prioritizes tasks and handles multiple projects simultaneously
Investigates and resolves customer complaints and issues
Conducts employee coaching sessions
Assists in training staff
Answers customer questions about game information
Performs as a team member and assists fellow associates to ensure a smooth operation
Greets guests appropriately, treating each person as an individual and in a professional manner
Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
Coordinates and completes hourly evaluations on hourly associates
Completes other duties as assigned
Contact Information