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IT Service Desk/Account Specialist

St. Ambrose University
Job Description
The Information Technology Department at St. Ambrose University is seeking a full-time, skilled professional providing customer service and Tier I and II technical support to faculty, staff and students.  This position is also responsible for account creation management, managing the online Service Desk software, maintaining the IT website and portal, and overseeing student employees.   Candidate must have excellent communication skills (written and oral), customer service, and problem solving skills. Bachelor’s Degree or four (4) years of experience in area of responsibility, or related field is required.  Must be able to work flexible hours.  Experience in writing and managing scripts is preferred.  St. Ambrose is an independent, comprehensive, and Catholic diocesan university firmly grounded in the liberal arts.  Position is open until filled.  People from under-represented populations are encouraged to apply.  Please apply online at www.sau.edu/employment and submit letter of interest, resume and contact information for three professional references. EOE
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