Assertive Communication in the Workplace
Assertive Communication in the Workplace
Assertive communication is not passive, nor is it aggressive and dominating; it represents the most effective method of expression in almost every workplace situation. This one-day program is designed to help participants increase their influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results.
Learning Objectives:
- Recognize assertive, aggressive, and passive behaviors.
- Apply assertiveness in conflict situations.
- Reduce defensiveness and increase management effectiveness.
- Use positive communication techniques.
- Give difficult messages in an assertive manner.
- Identify nonverbal messages.
Who Should Attend:
Anyone who would benefit from being able to communicate more directly, tactfully, and effectively. Also, anyone who is making the transition to a leadership position and needs to get things done through others or with the assistance of others in the organization.
Competencies:
- Assertiveness
- Conflict management
- Listening
Date and Time
Tuesday May 2, 2017
Location
For Registration:
http://www.mranet.org/Training-Events/Training/Assertive-Communication-in-the-Workplace