“What would the future look like if everyone in your organization was an expert at customer service?”

MRA’s series of three, half-day sessions challenges those who interact with customers to move from “business as usual” to high performance, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills, improves presentation across all mediums—telephone, e-mail, and face-to-face—and cultivates creative problem-solving skills that delight customers.

Participants:

Anyone who is responsible for building positive customer relationships with internal and/or external customers.

Courses in this series: