MRA Customer Service Excellence Series

 
CUSTOMER SERVICE EXCELLENCE SERIES
“What would the future look like if everyone in your organization was an expert at customer service?”
MRA’s series of three, half-day sessions challenges those who interact with customers to move from “business as usual” to high performance, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills, improves presentation across all mediums—telephone, e-mail, and face-to-face—and cultivates creative problem-solving skills that delight customers.
Series Fee: $600 MRA members / $795 nonmembers
Courses can be taken as a series or per session.
Courses in this series:
Enhance Your Customer Connection
Friday, March 4, 2016  -  8:30 am – 12:00 pm
Members: $200  Nonmembers: $265
 
Understand Your Customer’s Business
Friday, March 11, 2016  -  8:30 am – 12:00 pm
Members: $200  Nonmembers: $265
 
Creative Customer Problem Solving
Friday, March 18, 2016  -  8:30 am – 12:00 pm
Members: $200  Nonmembers: $265
 
For details or to register, contact Kathy Riley at Kathy.riley@mranet.org or (309)277-4186.