Customer Service Excellence Series

This program is about how to build customer relationships by understanding your customers' business and their viewpoint of what they need to be successful. This perspective helps you to provide more relevant and focused customer service based on the needs of their business and can set your organization apart from the pack.

Learning Objectives:

• Develop your business acumen skills.
• Gain an understanding of key financial concepts that drive business.
• Develop a clarified vision of customer service from the customer’s viewpoint.
• Learn helpful suggestions on how to develop leads and build better relationships.
• Discover what to do when things "get quiet."

Who Should Attend:

Anyone who is responsible for building positive customer relationships with internal and/or external customers.

Competencies:

• Business skills
• Customer focus